Continuing today with another fad diet slogan. These are tips to help you in analyzing a diet or product.
9. “Money-back guarantee!”
They attach this one to almost every proposal of product or plan. It may make you feel safer to try the product. If it doesn’t work for you in 30 days or 60 days, just request your money back and receive a full refund, no questions asked.
Here’s a real policy I sniped from the internet. “Our 30-day return guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.”
My question is how I can find out if it is any good if I don’t open it and try it. You can return only unopened items. Many policies will thwart your efforts to return something.
Some companies are gone in 30 days. Others you can’t contact them. Many don’t have any customer service. The money back guarantee you hold in your hands is worthless.
Now not all companies are like that. There are many legitimate companies who stand behind their policy and you can contact them. Here is a policy statement from a national brand. “We want you to be fully satisfied with every item that you purchase from XXX. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Read and understand the guarantee before you buy. Call their customer service to see if you can get through to them with questions. Check to see how long they have been in operation. Check the internet for any complaints. You can get a lot of information to make an informed choice.
So if you are putting your eggs in the money back guarantee basket, you may be holding them a long time.